Guarantees
- We stand by our credo – “A Passion for Perfection” We are obsessive about quality and determined not to let the craft of the goldsmith disappear in a cloud of computerized designs. Each item we produce has to pass our strict internal quality control.
Your satisfaction in every aspect of our business is guaranteed. If not, please let us know so we can improve our systems.
- Our diamonds and coloured gemstones are accompanied by a grading report from an independent laboratory or from an in-house gemmologist.
- All the jewellery we sell is accompanied by a valuation certificate for insurance purposes which also guarantees our diamonds are “conflict-free” and our gold sourced from responsible suppliers.
- If you wish, we will exchange or upgrade your diamonds in future.
- Free cleaning of your ring for one year after purchase. We supply a brochure on how to clean and care for your jewellery.
- A free update of your insurance valuation certificate for 5 years after purchase.
- Our bi-annual newsletter will be posted or emailed to you free of charge.
- As a member of the Jewellery Council of SA, we adhere to their prescribed “Code of Conduct.”
- We offer guarantees and warranties as required by the South African Consumer Protection Act No. 68 of 2008.
With every item purchased from Prins & Prins, we guarantee that the Diamond, Tanzanite or Gemstone purchased is natural unless stated otherwise, and that the complete item has all the characteristics as stated on the items accompanying documents at the time of sale. Should it be proved that the characteristics of the item(s) are different from what the accompanying documents state, or that there are manufacturing faults present in the item, then Prins & Prins pledges to replace the item with one that meets, or exceeds, the items original specifications, to the South African Rand value of the items cost at the time of purchase.
This guarantee is subject to the following conditions:
All items are quoted, sold, credited or exchanged on the current US Dollar (US$) to South African Rand (ZAR) exchange basis.
Precious metal jewellery can be returned within 3 months of purchase. The amount Prins & Prins received (i.e. the purchase price less the VAT and credit card commissions) will be credited toward another purchase, provided the item(s) is/are not damaged in any way.
Credits will be issued once Prins & Prins have received the items at our offices at 66 Loop Street, Cape Town, South Africa.
All applicable freight costs and taxes (if any) are for the account of the returnee.
Diamonds that are returned must be accompanied by their original laboratory grading certificates. If not, or when doubts exists whether the stones are indeed the ones sold, a new grading certificate will be obtained from either the Jewellery Council of South Africa, the European Gemmological Laboratory, or the Gemological Institute of America, at the returner’s expense. Where applicable, the same will apply to any other gemstones originally sold with a grading certificate.
All items can be exchanged for a credit within 12 (twelve) months of purchase provided there is no damage to the item(S) and the item(s) has not been altered, for another item(s) of higher value. A credit of the full original purchase price excluding credit card commissions (where applicable) will be given to the client towards the new purchase price, the latter which includes VAT.
This offer is made without prejudice.